RESERVATION INFORMATION & CANCELLATION POLICY

Reservations

• Please note that to make a reservation, a 50% deposit of the accommodation booked value is required and needs to be made within 24 hours prior to the commencing occupation date to secure any reservation, else it will be automatically cancelled. Any telephonic or e-mail reservation will only be held in place once the reervation deposit is paid.
• Any reservation made less than 24 hours prior to the commencing occupation date requires full payment to be made on reservation.
• The reservation deposit may be made either via credit card or directly into our banking account via direct deposit or electronic funds transfer (Please fax or e-mail us the proof of deposit and use the reservation reference number in your deposit.) Our direct fax number is: 0866163768 (+27 866163768)
or e-mail: accommodation@thewhitehousebandb.co.za
• We accept the following credit cards:

• Check-in time is from 14h00 to 18h00 unless otherwise arranged. If your arrival will be later, then please advise us on the date of your arrival.
• Check-out time is from 6am until 11h00 on the morning of your departure. (Should you need to depart earlier, then please arrange in advance with reception.
• Kids under 10 stay free if sharing a room with 2 Adults.
• Regrettably no pets are allowed.
• Credit Card facilities are available at reception to settle your account before departure. We accept Master & Visa Debit and credit Cards

Banking Details

Bank : Nedbank
Branch Code : 126 317
Account Number : 1498002331
Swift No : NEDSZAJJ
Sort Code : 14-98-21

Cancellation Policy

• If the booking is cancelled 30 days or more prior to arrival then the cancellation fee is 10% of Total Accommodation booked value.
• If booking is cancelled 20-30 days prior to arrival then the cancellation fee is 25% of Total Accommodation booked value.
• If booking is cancelled 10-20 days prior to arrival then the cancellation fee is 50% of Total Accommodation booked value.
• If booking is cancelled less than 10 days prior to arrival then the cancellation fee is 100% of Total Accommodation booked value.
• A "no Show" cancellation fee is 100% of Total Accommodation booked value is applicable.