RESERVATION INFORMATION, PAYMENTS & CANCELLATION POLICY

Reservations

• Please note that to make a reservation, a 50% deposit of the accommodation booked value is required and needs to be paid within 24 hours of making the reservation to secure the reservation, else it will be automatically cancelled. Any telephonic or e-mail reservation will only be held in place once the reservation deposit is paid.
• Any reservation made less than 24 hours prior to the commencing occupation date requires full payment to be made immediately on reservation.
• The reservation deposit may be made either via credit card or directly into our banking account via direct deposit or electronic funds transfer (Payments via EFT must be done as instant payments and the proof of payment must be sent to us via a BANK ISSUED proof of payment that is a direct bank sent SMS sent to 083 656 5529) or e-mail: accommodation@thewhitehousebandb.co.za
• We accept the following credit cards:

• Check-in time is from 14h00 to 18h00 unless otherwise arranged. If your arrival will be later, then please advise us on the date of your arrival.
• Check-out time is from 6am until 11h00 on the morning of your departure. (Should you need to depart earlier, then please arrange in advance with reception.
• Kids under 10 stay free if sharing a room with 2 Adults.
• Regrettably no pets are allowed.
• Credit Card facilities are available at reception to settle your account upon arrival. We accept Master & Visa Debit and credit Cards (All bookings must be settled upon arrival)

Acceptable Methods of Payment

Upon check-in, all guests must settle the balance of their account. This may be done either by cash, credit card using our on-site card machine or via EFT (Payments via EFT must be done as instant payments and the proof of payment must be sent to us via a BANK ISSUED proof of payment that is a direct bank sent SMS sent to 083 656 5529). Unfortunately due to the high rate of fraud, we cannot accept any payment proof that is not sent direct from our clients Bank.

Banking Details

Bank : Nedbank
Branch Code : 126 317
Account Number : 1498002331
Swift No : NEDSZAJJ
Sort Code : 14-98-21

Cancellation Policy

• If the reservation is cancelled 30 days or more prior to arrival then the cancellation fee is 10% of Total Accommodation reservation value.
• If reservation is cancelled 20-30 days prior to arrival then the cancellation fee is 25% of Total Accommodation reservation value.
• If reservation is cancelled 10-20 days prior to arrival then the cancellation fee is 50% of Total Accommodation reservation value.
• If reservation is cancelled less than 10 days prior to arrival then the cancellation fee is 100% of Total Accommodation reservation value.
• A "no Show" cancellation fee is 100% of Total Accommodation reservation value is applicable.