• Please note that to make a reservation, a 50% deposit of the accommodation booked value is required and needs to be paid within 12 hours of making the reservation to secure the reservation, else it will be automatically cancelled. Any telephonic or e-mail reservation will only be held in place once the reservation deposit is paid.
• Any reservation made less than 24 hours prior to the commencing occupation date requires full payment to be made immediately on reservation.
• The reservation deposit may be made either via credit card or directly into our banking account via direct deposit or electronic funds transfer (Payments via EFT must be done as instant payments and the proof of payment must be sent to us via a BANK ISSUED proof of payment that is a direct bank sent SMS sent to 072 140 4898) or e-mail: accommodation@thewhitehousebandb.co.za
• We accept the following credit cards:
• Check-in time is from 14h00 to 18h00 unless otherwise arranged. If your arrival will be later, then please advise us on the date of your arrival.
• Check-out time is from 6am until 11h00 on the morning of your departure. (Should you need to depart earlier, then please arrange in advance with reception.
• Kids under 10 stay free if sharing a room with 2 Adults.
• Regrettably no pets are allowed.
• Credit Card facilities are available at reception to settle your account upon arrival. We accept Master & Visa Debit and credit Cards (All bookings must be settled upon arrival)
All guests are required to settle the full outstanding balance for the entire reservation period upon arrival and before check-in is permitted. Partial payments (for example, paying only for the first night) are not permitted.
Payment may be made by cash, Visa or MasterCard using our on-site card machine, or via EFT.
If payment is made via EFT, the following conditions apply:
• The payment must be processed as an instant / real-time payment so that the funds reflect immediately in our account.
• Proof of payment must be a bank-issued confirmation sent directly from your bank.
• This proof must be sent via the bank’s SMS notification system to 072 140 4898.
Please note: Due to the high incidence of payment fraud, we do not accept emailed proofs of payment, screenshots, or any proof that is not sent directly by the client’s bank. Only bank-generated confirmations will be accepted.
Guests will only be permitted to check in once the full payment for the entire stay has been received and verified.
Bank : Nedbank
Branch Code : 126 317
Cheque Account Number : 1498002331
Swift No : NEDSZAJJ
Sort Code : 14-98-21
• If the reservation is cancelled 30 days or more prior to arrival then the cancellation fee is 10% of Total Accommodation reservation value.
• If reservation is cancelled 20-30 days prior to arrival then the cancellation fee is 25% of Total Accommodation reservation value.
• If reservation is cancelled 10-20 days prior to arrival then the cancellation fee is 50% of Total Accommodation reservation value.
• If reservation is cancelled less than 10 days prior to arrival then the cancellation fee is 100% of Total Accommodation reservation value.
• A "no Show" cancellation fee is 100% of Total Accommodation reservation value is applicable.
Upon request, we will bill for Dinner, Bed and Breakfast (or any combination of meals) per Company / Reservation Agency or Government organisation request and we will instant EFT the monies to each guest upon arrival (A payment release form must be completed by each guest on arrival). As our business is a registered VAT vendor, we are required to pay over to SARS the 15% VAT as the guest is not a VAT vendor. (The Company / Reservation Agency claims the VAT portion back in their accounting process). The meal(s) amount reflected on our Tax invoice will therefore be reduced by the 15% VAT amount as well as a further 5% which covers our instant banking transaction and admin fees, so the guest will receive the meals amount reflected on the Tax Invoice less 20%.
In accordance with the applicable municipal by-laws of the Buffalo City Metropolitan Municipality governing noise and public disturbance in residential areas, all guests are required to ensure that music, amplified sound, and excessive noise are strictly limited after 22:00 (10:00 pm).
As our guesthouse is situated within a residential neighbourhood in Gonubie, we are committed to maintaining a peaceful environment for both our guests and the surrounding community.
Accordingly:
• Music, loud gatherings, and amplified sound must be reduced to a reasonable level and effectively cease by 22:00.
• Guests are requested to move social activities indoors and keep noise levels low after this time.
• Any behaviour that may constitute a disturbance under municipal by-laws is not permitted.
Management reserves the right to request that noise levels be reduced immediately and, in the event of continued disturbance, to terminate the gathering or require guests to vacate the premises without refund in order to comply with municipal regulations. By confirming a group booking, guests acknowledge and agree to abide by this house rule and all applicable local by-laws.
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